Contact and support

Open the support page when the knowledge base does not answer your question.

After creating a ticket you receive:

• a unique ticket number;
• a private link for returning to the ticket;
• email notifications when support replies;
• a conversation thread for follow-up messages;
• a clear status such as waiting for support, waiting for you, resolved or closed.

When support closes the ticket, you receive a separate link for rating the support contact, the solution and Eetclub itself. Ratings are stored separately from the conversation.

Include the action, page, device, browser, app version and any safe error reference. Never include passwords, MFA or recovery codes, invitation tokens, API keys, private Push endpoints or unnecessary private club content. Do not share the private ticket link.